Please also see our Artwork Guidelines
If you are not sure about preparing your artwork to comply with our guidelines then please contact us for
an artwork preparation or design quote, this will ensure that you get the best quality and hopefully do not miss any deadlines you may have.
Here we have tried to list answers to some of the more frequently asked questions we get asked.
How do I place an order?
What forms of payment do you accept?
How do I send my files for printing?
What is a digital print?
Can you print on textured or any other stocks?
Which file formats do you accept?
Do images need to be in RGB or CMYK colour?
What about images created with graphics or photo editing software?
What is the maximum digital print area
Will the print colours be exactly what I see on my computer screen?
Q. How do I place an order?
A. The majority of our products can be ordered securely online and your
files can be uploaded to your own online gallery during checkout. This
is the preferred method as you will received confirmation and status
emails automatically during the production process and when completed
and despatched or ready to collect.
You can also email, fax or post written instructions of your requirements
and confirm any prices taken from our website or printed pricelist. (We
are happy to provide quotes on request if you are unsure about any
costs). If you have been sent a quote please confirm the quote number.
Please clearly state your name, contact details, delivery address and
any deadlines you may be working to on your order. Include your images
on CD or upload
your file via our website.
We will then email you an order confirmation showing the final costs
inc VAT and any delivery charges, and how to make payment. Unless you
have already applied for and opened a credit account with us you will
then need to send payment by cheque, call us with your credit card
details
or pay using our secure online
payment form.
Q. What forms of payment do you accept?
A. We accept all major credit and debit cards except Amercian Express,
we also accept PayPal payments. Credit card payment is the quickest and
safest method and can be paid by ordering online, or if ordering in any
other way via our secure online payment page
on receipt of our order confirmation. We also accept cheques, but if
you do not have a trading history with us we would suggest posting a
cheque with your order to give it time to clear before despatch or
collection.
Once you have built up a trading history with us we will be happy to
send you an account application form to apply for a 30 day trade
account. Schools, Colleges
and Government bodies need only to send an official
written purchase order.
If you already have a credit account and would like to order online on
account please simply register as normal, we will then upgrade your
profile to allow on account ordering within 24-48 hours. If you need to
place an urgent order, contact us to request that your profile be
upgraded immediately.
Q. How do I send my files for printing?
A. The preferred and quickest option is to order online – you can then
upload files to your personal gallery area during checkout, making
subsequent checking and re-orders very easy. Or you can post a CD, or
send via our upload
files page. When sending work via upload always
ZIP all your files in a folder with your name or company
as the folder name. Enter your job requirements in
the message box and include your full Name, Address and
Telephone number. Please also add any Cypher quote
number or job number you have been given to avoid any
delays, as we cannot book in or process any work until
we have received written instructions.
Q. What is a digital print?
A. Digital print is printing produced on a specialist digital press which does not use any form of printing plates as with offset litho printing. The main benefit is that there is very little setup cost so print runs can be from one upwards. Litho printing tends to only start being economical after many hundreds or even thousands, digital print allows you to order only what you need. However as we have a partner litho company we can quote on the most appropriate solution for you. The other main benefit of digital is that multiple designs or kinds are no problem (again no plates are required) and even full personalisation where every print is different becomes a reality.
Q. Can you print on textured or any other stocks?
A. Digital printers are more limited than litho presses in the stocks they can handle, we have a wide range of stock but we cannot print on textured stock at all. However as we have a partner litho print company we can quote on just about anything, although litho print run lengths are longer. We can also print onto durapaper, self adhesive labels and some smooth specialist stocks.
Q. Which file formats do you accept?
A. Please see our Artwork Guidelines for full details.
Q. Do images need to be in RGB or CMYK colour?
A. All images and artwork needs to be CMYK.
Q. What about images created with photo editing software?
A. Please provide images created at at least 300 pixels per inch or 300dpi.
If you have incorporated any text we suggest 400-600dpi.
Q. What is the maximum digital print area?
A. Our maximum paper size is SRA3 which is 320mm x 450mm. The maximum printable area is 315mm x 444mm, although this must include bleed and cropmarks. So realistically with the minimum 2mm bleed on each edge the final maximum printed area after trimming is 311mm x 440mm,
Q. Will the print colours be like what I see on my computer screen?
A. No… The image you see on your screen is made up of RGB colours and
your screen is in effect a big lightbulb so what you see is called
additive colour. As paper cannot be lit up, the ink colours do not have
the benefit of light enhancing them and making them brighter, this is
commonly called subtractive colour. We calibrate our printers so we get
the best colour range possible. Many cameras also tend to show a colour
cast ie slightly yellow, or blue for instance. If this is very obvious
we will adjust your image before printing. if in doubt please order a
proof. If you do not order a proof you will be agreeing to accept any
final prints unchecked.